Inbound Support Routing Auditor
Link slow support response to the churn and revenue it costs.
Slow routing puts about 36 customers and $172,800 of ARR at risk each year. Queue latency is a retention problem disguised as a support metric — fix routing and SLA alerts before it shows up in churn.
Excess churn is the lift attributable to bad experience, not total churn — anchor it to your own served-vs-underserved cohort data where possible.
About this calculator
Estimate how many customers churn when support breaches your response SLA, and convert that into the annual recurring revenue at risk from poor routing and queue latency.
Everything runs in your browser — nothing you type is sent anywhere or stored. Use it to sanity-check a plan, pressure-test a channel, or brief a team before you commit budget.